1. Cancelling your subscription
You can cancel your subscription at any time from Account Settings. Cancellation takes effect at the end of your current billing period -- you keep full access until then, and you will not be charged again after that period ends. There is no separate cancellation fee.
2. Unused usage
Any part of your plan's monthly usage allowance you do not use does not roll over between billing periods and expires at the end of the period in which it was granted, whether or not you used it. This reflects the real cost we incur per AI-provider call regardless of when in the period it happens, and matches how the underlying AI-provider usage is billed to us.
3. Refund eligibility
Because each measurement dispatches real, billable calls to third-party AI providers on your behalf, subscription fees are non-refundable for time or usage already elapsed in a billing period, except in the following cases:
- A duplicate or failed payment charged in error (see Section 4).
- A service outage on our side that prevented you from using Vimarsh for a materially significant portion of a billing period, at our discretion.
- Where required by Indian consumer-protection law.
If you cancel mid-period, you retain access until the period ends rather than receiving a prorated refund for the remaining days -- see Section 1.
4. Duplicate or failed payments
If Razorpay reports a duplicate charge for the same billing cycle, or a payment that failed on Razorpay's side but was nonetheless deducted from your account, contact us with your payment reference and we will investigate and issue a full refund of the erroneous charge, typically within 7 business days of confirmation.
5. Refund processing timeline
Approved refunds are issued to your original payment method via Razorpay within 7 business days of approval. Depending on your bank, the refund may take an additional 5-10 business days to appear in your account.
6. Contact
For a refund, cancellation, or billing dispute: [email protected]